Frequently Asked Questions

Answers to all your questions about inn04

Read detailed FAQs on accounts, deposits and withdrawals, games, bonuses and security — and make your inn04 gaming experience easier.

Whether you are new to inn04 or an existing player, this FAQ page is designed to answer all your common questions. From opening an account to depositing with bKash or Nagad, claiming a welcome bonus, placing cricket bets or enjoying VIP benefits — step-by-step guidance on every topic is here. If you can't find an answer to your question, our 24/7 Bengali live chat support is always ready.

Section 1

Account and Registration

To open an account at inn04 you need an active mobile number, an email address and a strong password. You will also need to provide your full name and date of birth during registration. A copy of your national ID or other valid identity document may be requested for age verification. Providing accurate information is essential — incorrect details may cause problems with withdrawals later.

No, each person is allowed only one account at inn04. Creating multiple accounts from the same mobile number, email address or device is strictly prohibited. If this rule is violated, the account may be permanently closed and the balance may be forfeited. This rule is strictly enforced in the interest of fair play.

If you forget your password, click the "Forgot Password" option on the login page. A reset link will be sent to your registered mobile number or email address. Click the link and set a new password. If you have trouble, contact inn04's 24/7 live chat support in Bengali.

Account verification is usually completed shortly after the correct documents are submitted. Once the verification process is done, you will receive a confirmation message by email or SMS. KYC is mandatory before your first withdrawal, so it is a good idea to complete verification right after registration.
Section 2

Deposits and Withdrawals

Money deposited at inn04 via bKash is usually credited to your account within a few minutes. There may occasionally be a slight delay due to network issues. If your balance has not increased within 30 minutes, contact live chat with your transaction reference number.

The minimum deposit amount at inn04 is ৳200. This applies equally to all three methods — bKash, Nagad and Rocket. Use the correct account number and reference when making a deposit so that the money is credited to your account quickly and accurately.

After a withdrawal request is approved at inn04, the money will reach your bKash, Nagad or Rocket account within 1 hour. Withdrawals are processed quickly when account verification is complete and all conditions are met. There are no hidden charges on withdrawals.

The minimum withdrawal amount at inn04 is ৳1,000. Your mobile banking number must be verified on the account and KYC must be complete before you can withdraw. There are no additional fees from inn04's side for withdrawals.

Yes, inn04 supports both Nagad and Rocket. The deposit and withdrawal rules are the same as for bKash — minimum deposit ৳200 and minimum withdrawal ৳1,000. Simply select the method and follow the steps for a quick and smooth transaction.
Section 3

Games and How to Play

inn04 offers sports betting including cricket, slots, live casino, color prediction, Lucky Dragons, fishing games and card games. Games from world-class providers including Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming are available. New games are added regularly.

To bet on BPL (Bangladesh Premier League) matches at inn04, go to the Cricket section first. Select the match you want from the match list, then you can place bets on various markets including match result, toss, highest runs or wickets. Live betting allows you to place bets while the match is in progress.

inn04 is fully mobile-friendly. You can use the full site just by opening inn04.cam in any Android or iOS smartphone browser. Without a separate app, all games, betting, deposits and withdrawals work normally in the mobile browser — no installation or download required.

RTP (Return to Player) is a theoretical calculation of how much money you can expect to win on average per ৳100 wagered in a game over the long term. Volatility refers to how frequently and how large the rewards a game pays out — high volatility games pay out bigger wins less often but in larger amounts, while low volatility games pay out smaller wins more frequently. All games at inn04 run on fair and certified technology.

inn04's live casino features live roulette, blackjack, baccarat, Sic Bo, Dragon Tiger and many other popular games. You get the opportunity to play with real dealers from world-class providers like Evolution Gaming and Ezugi. All games are available 24 hours a day according to Bangladesh time.
Section 4

Bonuses and Promotions

When you open an account at inn04 for the first time and make a deposit, you will receive a 120% welcome bonus up to ৳20,000. That means if you deposit ৳1,000 you will get ৳1,200 as a bonus. A 25x wagering requirement must be met to cash out the bonus. The bonus is automatically credited to your account.

A wagering requirement is the condition that specifies how much you need to wager before you can withdraw bonus funds. The wagering requirement for inn04's welcome bonus is 25x. That means if you receive a ৳1,000 bonus, winnings earned from the bonus become withdrawable after you have placed ৳25,000 in wagers. The requirement can be met by placing bets on any game.

inn04's VIP program has three tiers — Bronze, Silver and Gold. By playing regularly and actively, you can gradually move up to higher tiers. Bronze offers up to 0.4% weekly cashback, Silver offers 0.8% and Gold offers 1.2% weekly cashback.

Yes, inn04 bonuses have a specific validity period. If the wagering conditions are not met within the set time after a welcome bonus is credited, the bonus may be cancelled. Read the terms and conditions of each promotion carefully. Contact 24/7 live chat support for more details.

inn04's VIP cashback is calculated every week. Cashback is credited to your account at the applicable rate on your net losses for the week. Up to 0.4% cashback is available at Bronze tier, 0.8% at Silver and 1.2% at Gold. Cashback is generally withdrawable with lower wagering conditions.
Section 5

Security and Responsible Gaming

inn04 uses full SSL encryption — your personal information and financial transactions are kept secure. Collected data is not sold or transferred to any third party. We use fair play technology to ensure safe and fair gaming.

The minimum age to open an account and play at inn04 is 21 years. This platform is for people aged 21 and over only. Registration by minors is strictly prohibited. An identity document may be requested during registration or withdrawal to verify age.

inn04 treats responsible gaming as a top priority. You can set your own deposit limits, take a temporary break (cooling off) or activate self-exclusion. These settings can be changed from account settings or through live chat support. Visit the responsible gaming page for more details.

inn04's support team is active 7 days a week, 24 hours a day. You can contact them directly in Bengali via live chat — this is the fastest method. For email contact, write to [email protected]. There is no phone or WhatsApp number — support is available through live chat and email only.

If you notice any unauthorized login or suspicious transaction on your account, contact inn04's live chat support immediately. Change your password and if necessary, ask support to temporarily suspend your account. inn04 is always ready to help ensure the security of your account.
Support Channels

Get in touch with us

Live Chat

Instant support in Bengali is available 7 days a week, 24 hours a day. The fastest way to get in touch.

Email Support

For detailed questions write to: [email protected] — replies are sent quickly.

Terms and Conditions

Read the Terms and Conditions for gaming rules, bonus terms and the platform's complete policies.

Still have questions? Contact support

If you can't find an answer in the FAQ, our 24/7 Bengali live chat support is always by your side. Or log in to inn04 and get help directly from your account dashboard.