inn04 Terms and Conditions

1. General Provisions

inn04 is an online gaming and entertainment platform that offers cricket betting, live casino, slots, color prediction, and many other gaming experiences for users in Bangladesh. These terms and conditions ("Terms") form a binding agreement between inn04 and any user of the platform ("Member" or "you").

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, along with all supporting documents. Together, these documents form the complete legal framework governing your relationship with inn04.

inn04 reserves the right to amend or modify these terms and conditions at any time. Any changes will be published on the platform before they take effect. Continued use of the service after changes have been made will be considered your acceptance of the updated terms.

2. Account Registration and Eligibility

To register on the inn04 platform, the following eligibility requirements must be met:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• You must register using your real and accurate personal information — providing false information may result in account cancellation.
• Only one account per person is permitted. The same person may not operate multiple accounts.
• A valid phone number, email address, and payment method must be linked at the time of registration.
• inn04 may at any time ask a member to submit identity documents or other supporting materials for verification purposes.

By registering, you confirm that all information provided is true, accurate, and complete. If any of your information changes, you are required to update your account promptly.

3. Account Security and Responsibility

The security of your inn04 account is entirely your responsibility. The following rules must be followed to keep your account safe:

• Your password and login credentials must be kept strictly confidential and must not be shared with anyone.
• If you suspect unauthorized access to your account, you must notify our support team immediately.
• You are responsible for all activity carried out through your account, whether authorized or not.
• Change your password regularly and avoid passwords that are easy to guess.

inn04 will never ask for your password or full payment details via email, SMS, or live chat. Any such request should be treated as potentially fraudulent.

4. Deposit and Withdrawal Rules

4.1 Deposit Rules

The accepted payment methods for depositing funds on the inn04 platform are: bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. The following conditions apply to deposits on inn04:

• Deposits may only be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and may be reversed.
• The deposit amount must be complete, accurate, and sourced from your own funds.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. The following conditions apply to withdrawals:

• Withdrawals may only be made to the same payment method used for the deposit.
• Withdrawals may be put on hold if bonus conditions have not been met.
• If identity verification has not been completed, inn04 may request additional documents before processing a withdrawal.
• In the case of unusual or suspicious activity, a withdrawal may be temporarily held pending investigation.

5. Bonuses and Promotional Offers

inn04 offers various bonuses and promotional offers for members. By accepting a bonus, the following terms automatically apply:

5.1 Welcome Bonus

New members can receive up to a 120% bonus on their first deposit, up to a maximum of ৳20,000. A 25x wagering requirement must be met for this bonus. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you will need to wager ৳30,000 (25 × ৳1,200) before you can withdraw.

5.2 General Bonus Terms

• Each bonus offer is valid for a specific period — any unused bonus will be cancelled after the period ends.
• If bonuses are misused through multiple accounts or by using someone else's account, all related accounts will be closed.
• Attempting to withdraw without meeting the bonus conditions may result in the bonus balance being forfeited.
• inn04 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Winnings earned from a bonus must have their wagering requirements fully met before they can be converted to real funds.

5.3 VIP Program

inn04's VIP program has three tiers — Bronze, Silver, and Gold. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Members are promoted to higher VIP tiers based on their activity and loyalty. VIP benefits apply for the duration of time spent at the relevant tier.

6. Gaming Rules

The following rules must be followed when playing games on the inn04 platform:

• Each game has its own rules, which are displayed within the game. Following these rules is mandatory.
• If a game result is voided due to a technical error, the amount wagered will be refunded.
• inn04 is not responsible for internet disconnections during gameplay; game results will be stored on the server.
• In live dealer games, the dealer's decision is considered final.
• Any dispute or concern regarding a game result must be reported to the support team within 48 hours.

inn04 operates under a fair play policy. All games are run using a neutral Random Number Generator (RNG) technology, which ensures transparency in game outcomes.

7. Prohibited Activities

The following activities are strictly prohibited on the inn04 platform:

• Operating multiple accounts for the purpose of misusing bonuses.
• Using any software, bots, or automation tools to influence game outcomes.
• Colluding or arranging with other players to fix game outcomes.
• Using the platform for money laundering or any other illegal financial transactions.
• Transmitting harmful or fraudulent software, viruses, or malware.
• Attempting to gain unauthorized access to the platform's systems or networks.
• Collecting or misusing account information belonging to other members.

Violating these prohibitions will result in permanent account closure and all balances may be forfeited. The relevant authorities may be notified if necessary.

8. Account Suspension and Closure

inn04 reserves the right to temporarily suspend or permanently close any account without notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Providing false or misleading information.
• Failure to cooperate with an identity verification request.
• Detection of suspicious financial transactions or fraudulent activity.
• Upon instruction from a court, government body, or regulatory authority.

A member may appeal a suspended account via live chat or email. inn04 will communicate its decision after investigation.

A member may also close their own account at any time. In that case, the opportunity to withdraw any valid balance will be provided (subject to bonus conditions being met).

9. Responsible Gaming

inn04 believes in responsible gaming. We encourage our members to play for entertainment purposes and provide support in cases of gaming-related issues. Members can set the following limits on their account:

• Setting daily, weekly, or monthly deposit limits.
• Placing the account on a temporary break for a set period (cooling-off period).
• Activating a long-term self-exclusion.

For more information on responsible gaming, visit our Responsible Gaming page. If you notice signs of gaming addiction, seek support immediately.

10. Privacy and Data Protection

inn04 treats the protection of members' personal information as its highest priority. We use SSL encryption technology to keep all your transactions and personal data secure. Details on how data is collected, used, and protected are set out in our Privacy Policy.

Your personal information will never be sold to third parties. Data may only be shared where necessary for the operation of the service and to meet legal obligations.

11. Limitation of Liability

inn04 is not liable for the following:

• Game losses caused by your internet connection being disrupted.
• Game interruptions caused by technical issues with your device.
• Delays in transactions caused by service disruptions from third-party payment providers.
• Account information being compromised due to the member's own negligence.
• Service disruptions caused by unforeseen or uncontrollable events (force majeure).

inn04's maximum liability in any case will not exceed the amount of the transaction in question. inn04 will not be liable for indirect, incidental, or consequential losses.

12. Changes to Terms

inn04 reserves the right to change these terms and conditions at any time. For significant changes, an effort will be made to inform members via email or through the platform. Continuing to use the platform after changes have been made will be considered your acceptance of the revised terms.

If you do not agree with the new terms, you have the right to close your account and withdraw any valid balance.

13. Contact and Complaints

If you have any questions, comments, or complaints about these terms or inn04's services, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

After a complaint is submitted, inn04 will investigate within a reasonable time and attempt to provide a resolution. Including the relevant transaction details, date, and amount in your complaint helps reach a faster resolution.